The National Security Circus

Just wanting to share my experience with these clowns.

After being broken into a couple times I thought it would be a good idea to have a risk assessment done and install an alarm. I called National who came to my property and did an assessment which I was happy with and we went with a no expense spared alarm solution.

After a rookie team was sent to install my system it did not perform, we had multiple false alarms at all of hours of the day and night that National could not explain. After doing some research I found that the pet friendly beams were not installed with pets in mind, I had this remedied myself. The next issue was a complete lack of radio signal, this after I was very clear during the assessment may be an issue, to which I was reassured they have technology which will fill the gap. After numerous technicians visited the site it was eventually decided that they could not do anything. I again did abit of research purchased my own antenna and installed it myself, this worked, no thanks to the numerous professionals.

Now that the system after months was finally working we used it and felt very safe. Around a year after the install and payment to National of their monthly service charge, I was working away and my wife disturbed a break in. Low and behold in the exact same place we were broken into before (which National advised that their state of the art expensive equipment would not allow to happen). I called National and expressed my serious concern at the fact that we had been sleeping peacefully for a year feeling protected and their state of the art crazy expensive system could not perform. My complaints fell on deaf ears, no solutions from National and very little empathy was shown.

This was the last straw, I cancelled my service siting poor service delivery. I gave them 2 months notice, to which they still tried to have me pay up the rest of the contract period to which I refused.

8 months after moving from that property National have now *******ly put a stop order on my account for their equipment which was not collected by them. During my 2 month notice period no communication or effort was made on their part to collect their equipment. Who am I kidding how can expect any effort from them now.

My message to National is this. Come and collect your radio from me at my location at my convenience after you refund me the R20k for the alarm which I had to install because you couldnt and the monthly fees that I paid to you when you were not protecting my property.

Disgusting, filthy, *******. No better than the people who tried to break into my property.