The most ****py account handling process

<p>I got into a contract with Chubb in 2014, i authorised them to debit monies owed to them from my account on a monthly basis. which meant for me not having the hassle of making monthly payments to them.</p> <p> </p> <p>1. I get a call form them saying i owe them +R1000, i explain to the lady that i authorised them to debit my account on a monthly basis so i dont understand how i could be owing them when none of the debit orders bounced.</p> <p>2. To cut a long story short, the lady i spoke with says wecan make payment arrangement over 3 months, Chubb will deduct an extra amount over an above my monthly payments to cover the monies owed to them of which i agreed to.</p> <p>3. Again Chubb does not follow through on the agreemement and now i am being handed over, for what????</p> <p>4. they never respond to my alarms on time, taking on average 30 minutes to respond</p>