TERRIBLE/SHOCKING/DISGUSTING

Received an sms from National Security and Fire (CHUBB) on Tuesday 30th July 2019 saying: " National Security & Fire has concluded an agreement with Fidelity ADT and they will be taking over your monitoring and armed response contract from 1st August 2019. Please contact your local National Security & Fire branch for further information, contact details for Fidelity ADT will be provided shortly. " I contacted Chubb for an updated statement of my account which is overpaid by -R1857.56 and I am still battling to get them to either credit my bank account or to pay it over to the security company ADT which they (without my consent) handed me over to. When eventually getting through to Bernadette Ricketts in the Account department she asks me for a 3 month bank statement. WHY??? The money was paid to my Chubb account as she can clearly see on my account statement. I paid this account in advance in cash by the tellers at First National Bank. Please people be aware of this company as they are ******* and ******s.