TERRIBLE SERVICE AND BILLED FOR A SERVICE THAT DID NOT TAKE PLACE NOW HANDED OVER TO ATTORNEYS FOR NOT PAYING

<p>After cancelling my contract with Chubb in June 2015 i suddenly got debited with an amount of R947.80 on the 21st August 2015 and then again on the 24th August. </p> <p>I did not give chubb permission to debit my account with this amount nor did i know what it was for!</p> <p>After sending an email to Elsie Ntanta at chubb on the following email ********** at 12:45 on the 24 August 2017 requesting what the amount was for i got the following response: </p> <p>"The amount was for the service that was done by Emmanuel (technician) last year November."</p> <p> </p> <p>I had never recieved a bill for this until i cancelled. This service did not take place. To be billed for something in June 2015 when i was supposidly done in November 2014? What the hell?</p> <p> </p> <p>I asked Ntante for documentary proof of who signed the technicians call out document and to date have recieved NOTHING. </p> <p> </p> <p>On numerous occassions chubb phoned me to arrange collection of the radio unit, i made myself available at all the occassions for them to collect. No-one ever collected! Ever! and i have since thrown the radio away.</p> <p> </p> <p>Today, 06/02/2017 i got an sms stating that i have been handed over to attorneys for the outstanding payment! I phoned 044 458 933 Germiston office and spoke to Portia who told me the manager Bullie whill call me back. I guarantee this will not be sorted out as the service i have recieved from CHUBB has been nothing but pathetic from day 1 when i signed up with Patrys Thomas.</p> <p> </p> <p>See email to Patrys of the service below: 23/10/2014 10:05:</p> <p>" Hi Patrys</p> <p> </p> <p>No one ever pitched on Tuesday to meet with me and check that my panic buttons are all working?</p> <p>It’s been almost a month since my email to you telling you that they do not work.</p> <p>My husband is often out of town leaving myself and 2 year old daughter alone, I need the panic buttons working by the end of this week please." </p> <p> </p> <p>I have taken time off of work for all these appointments when no-one showed. These panic buttons were never fixed with Chubb and i moved to another provider when i finally got working panic button.</p> <p> </p> <p>I cannot even begin to describe how upset i am and that CHUBB do not care about the security and well being of their clients, all they care about it money and charging clients for services that did not even happen.</p> <p> </p> <p>Please contact me urgently.</p> <p> </p> <p>Bianca Hill</p> <p> ********** 152</p>