Terrible Service!!!

We installed a Chubb alarm system on the 11th of August 2015, and was informed that the lady who has to order the radio link is off sick, and there is no one else who can order the link. After 2 weeks, and a R399 debit order deduction I phoned to ask when the radio link will be installed. So Chubb arranged for the installation to take place last week Saturday. It is Thursday today and STILL the alarm is not activated. According to the Cape Town branch this must be done at the HQ in JHB, but they have a huge backlog. Seriously... how many people install alarm systems that they have to have a backlog of 2 days or more. I am looking forward in hearing what their excuse will be the next time I phone them.