Terrible service

When the alarm goes off or the panic is pressed it takes Chubb between 2-8 hours to phone never mind sending the response team, after they phone it takes the response team another 3 hours to arrive. After numerous complaints to the regional manager, Frikkie Nel, they apologise and say it will never happen again, but the service only gets worse. Saturday our alarm went off at 21:45 they only contacted us on Sunday at 6:23. What is the point in having armed response?