TERRIBLE CUSTOMER CARE

I sent an email to Garry Kemp regarding my faulty alarm and received a READ RECIEPT but no response on 29.01.16. This after trying serveral times through the call center to get a technician to come and attend to my faulty alarm. This is still under warranty. I then called the Parden Island office and spoke to Bernie on 4.02.16 who said she would get a technician to call me and set up a time to come and attend to the alarm. NO ONE CALLED , NO ONE CAME. a few times between this time, the alram went off . I asked the call center to assist they said they could not help I must call the office. On 12.02.16 I called again to ask to speak to Bernie, she was not available I left a message and no one called me back! The alarm keeps going off at least every second to third day, the power box on the wall is hanging on one nail. there is a flourecent light on the control panel that is illminated and no one is returning my calls or attending to my problem. I would like to be given the option to cancel the contract as from the onset, even whilst in the installation stages I as a customer was neglected . The customer service is terrible . Think twice before you think Chubb!