Terrible armed response times and shocking service

My experience has been one of continuous issues which I feel is beyond unacceptable. I have summarized below in hopes that I will save someone else the nightmare.<br> <br> My biggest issue is that of the armed response times. The armed response team has taken between 10 min- 34 min to attend to call outs in the past 2 + months. Call Center has also been known to take several minutes to call me following my alarm going off. This time delay could be fatal in a serious emergency!!<br> <br> Other issues include:<br> - Failed to show up to install alarm system on three separate occasions (dates where pre-agreed upon by Chubb). <br> - Requested Technician be called out urgently. Technician only came over a week later in spite of my repeated calling and only after I complained to area manager.<br> - Billed me for first 2 months even though states first 2 months are free in my contract. Only reversed charges after repeated emails and final threat to take legal action. Also charged me extra last month where I have no record of the call out which resulted in extra charge.