Still waiting for any response and my money

It will be almost 1 1/2 years that I am waiting for my radio license fee, that was deducted after I cancelled my services with Chubb due to bad customer service, to be paid back to me.<br> <br> I posted a report in October last year. They promised that it will be sorted out and my radio license fee will be paid back to me. Its now February and they are again ignoring my emails and I still have not received my money.<br> <br> How can it take so long to sort out credits and queries???