1 reviews | Active since Nov 2015
STILL NOT SORTED AFTER 6 MARE EMAILS
After posting first report I RECIEVED NO CONTACT FROM CHUBB. I HAD TO PHONE THEM 3 TIMES ALREADY. I ONLY GOT TO SPEAK TO JO ANNE TODAY. NOT SHE OR ANYONE ELSSE IN THE OFFICE HAS A CLUE WHATS GOING ON. <br> <br> <br> I had a account with Chubb, I sold my house, <br> I send a CXD letter 11/03/2015 - one month notice was for April 2015. Billing was never stop from the Branch. The new owners did sign up Chubb DOB***.<br> <br> After that I was billed and not even the right amounts, it was extra amounts over monthly amounts, debit orders each month of my account, the more I reverse and stop the debit order the more they just take on different dates and under different amounts, so the bank cant stop the payments. <br> <br> This month on the 19th - they took a debit order of R686.74. for no reason. I have emailed them, called them (MORE THAN 10 TIMES) and every time they promise it won't happen again and that they will refund me all they owe me from the debit orders and not take any more debit orders.<br> <br> On 17 December 2015 Van Wyk, Bianca sent a mail to Wongalethu, Jona and CC me in that said that I should be refunded R2603.01! And that they should stop the debit orders on this account. Nothing has become of this.
Thank you for bringing this issue to our attention. I will forward your complaint to the manager, for her urgent attention.
Your reference is: 118528
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Thank you for bringing this issue to our attention. I will forward your complaint to the manager, for her urgent attention.
Your reference is: 118528
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
