Still no assitance from technical department

Faulty alarm or their radio. Constantly having to take calls during the day (up to 4) to be informed that hey are receiving a burglary alarm. It's been over a week with support being requested from my side, and not receiving it!!!! I have work to do and customers to attend to. Can't keep on taking calls and pay extra for all the armed response callouts. they need to come to the party and fix the problem. If it is the alarm and I have to pay to get it fixed, let's get it done, but if it's the radio again YOU have to fix it!!! Really getting irritated and thinking of cancelling with CHUBB and joining another armed response, who might not be as useless when it comes to customer service. A word they do NOT know at all!!! TECHNICAL SUPPORT WITHOUT ANY SUPPORT!!!!!!