Shocking Security, Impossible call center

Tonight my alarm has gone off,

I have a resident who has worked a 12+ hour shift, due to be back early the next day, so sleep is imperative, Now in the case of an alarm going off, is not something one can control, but when the call center takes over 20 minutes to make the call, concerning ones safety and confirming that all is well, this is shocking, In this time god knows what could have happened if it were a serious incident. Lest we mention the fact that a call was placed, within several minutes of not receiving the expected call, to advise them not to worry, the call was a repetitive of "if this is an emergency push 1" having done so twice already the call is finally answered and promptly dropped, I know this because I can hear voices in the background.

Great and all that your call center agents don't take their job seriously, something I have said many times to your staff and management, but to actually drop a call is shocking, this could have been a far more severe and serious action, that may result in the difference of one getting help, or losing a life.

Going back to the phone call made by the call center roughly 20 minutes after the event. I advise that all is well, but question why they had taken so long, but given a miserable excuse of they have storms in PE East London and some other area, further questioning how this would apply to me as I am in Durban North, eish... no answer to this ! Lastly request for a MANAGER to call me in the morning.

The worst part of this already shocking service, is minding my own business in my house to have my 2 dogs now attempting at attacking whomever is now knocking at my door, whom to my horror is a chubb security guard, by now walking around my yard, having now woken up, said initial sleeping resident, Great that he is doing this check, but nobody requested this call out.

Chubb is great on sending threatening smses stating how an alarm has been triggered several times and will now be billed extra, but not great on listening to requests made, as this isnt the first time, and I highly doubt will be the last.

Examples: having gone overseas last year August, I called to request numbers be changed into another family members details, should the need arise they are to call them and not try to reach a number overseas. This not done, as several messages and missed calls reflecting this.

Recently calling to confirm the second residents contact information, as he should be called but never is, still to this day this has not been done.

Endless problems with this company, when will they end ?

Sadly I feel it will only end as a result of termination of contract.