Service worst then SAPS

Worst experience ever. Alarm went off cause my wife accidentally opened the door while the alarm is activated. Alarm goes off, no one calls or comes out. I decided to double check my alarm and press the emergency button. Alarm goes off for about 5mins. Armed response arrive 30mins after alarm goes off and 20mins after emergency button has been pressed. Armed response guy arrives in pull over jersey, no bullet proof vest and unarmed.