Service - What service?

I wrote my first review in Dec 2019, with zero response, and to top it off , yes I have been on the phone with them with the same issue , still trying to get it resolved from Nov. No one in this organisation can take accountability or just responsibility and action my request. You never speak to the same person so it is like a vicious circle"Sir, I see there is a credit note, but we need to investigate why the refund has not been issued" is it that hard for someone to make a decision Feel sorry for the people pushing a panic button