RS
Rudolf S

1 reviews | Active since Jul 2009

20 Nov 2015, 17:39

SERVICE MANAGER ADVISES NOT TO USE THEIR SERVICE

Good Day,<br> <br> After filing a complaint on how a Service Call and charge was handled, Martin wanted to charge me R852 for 15min of work which was not done properly the first time and for which I should not have been charged for in any case. I have been paying R82 for 6 years and the first time I use the maintenance plan I get treated like this.<br> <br> Martin which is the Service Manager advised me not to use their Technical Services again. Wonder how many clients he says this to, NO CUSTOMER SERVICES.<br> <br> I DO NOT WANT MARTIN HANDELING ANY OF MY SERVICE REQUEST IN THE FUTURE.<br> <br> Rudi

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Replies (1)
National Security & Fire
National Security & Fire's reply23 Nov 2015, 08:20
Official
Hello Rudismit,

Thank you for allowing us the opportunity of resolving your issue.

Details of the incident and your contact information have been forwarded to the manager of technical department to ensure a speedy and amicable resolution.

Your reference number is: 98905

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards

Chubb National Customer Service Centre