JV
Jean-Pierre Venter

1 reviews | Active since Apr 2009

07 Dec 2015, 08:39

Security Services/Account Terminations

I did everything as instructed by the chubb call center operator when inquiring about how to terminate my subscription. I gave notice with the expectation that I would still be billed a successive month. I timed my move over to another security company with that timeline in mind. Chubb continued to debit well after the 30days notice period as well as a further radio subscription fee. I called into the local Durban chubb branch, my account was still active. I forwarded them the proof email I had sent to cancel my subscription, they said that head office had never informed them and ask me to forward them all the details. I thought they would sort everything else, but I still had to follow up with them numerous times. Oh they only called me when they demanded their radio back, I should have hidden it. They owe me about R600. Instead of fighting I am going to do this. If I can persuade one customer not to sign up with Chubbb Security services, my job will be done. Name and Shame: Chubb Durban Branch Pravir Bhishum Stephen Scott Mbali Thanks for the great customer service, not.

0
Replies (1)
National Security & Fire
National Security & Fire's reply07 Dec 2015, 09:32
Official
Hello jp77sa,

Thank you for bringing this issue to our attention. I have sent your information to the department manager to investigate and revert back to you as a matter of urgency.

Your reference number is: 102021

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Best regards,