Security response very late

My alarm went off on Sunday morning, 03 Dec. The call came in 10 min later. If this was a serious burglary then I could have been dead or stuff ******. In fact there was a break-in on Friday at my house. The only thing is that the intruder couldn't gain entry even though he damaged the door. If he did and the response as late as it was on Sunday then I don't know why I'm paying this service....My account was debited with different amounts for the past 4 months with no explanation or message. Why are we treated like that but Chubb has no problem of debiting accounts on time with more. This is appalling treatment.