******* - No Response!!

September 2014, Chubb phoned me and offered me a package with all included. Now I got a bill with the monthly amount for monitoring and armed response. This amount is paid monthly via debit order. But the invoice now also include an amount for 2616.63. This is apparently the installation cost. I was told at the original sell that installation is included in my monthly fee. <br> The installation itself is absolutely an eyesore and extremely amateurish. Visible wires run all over the place, The PIR units are glued into place and a little speaker that falls apart is fitted for the alarm. This is so weak it doesnt even wake me and its in the same room! My main bedroom's one wall is now adorned with an antenna, steelbox, power supply on the ground and wires all over. <br> Worst of all, I had an armed ******* this weekend. The ******s broke through a window in the \protected"zone. Alarm went off and I investigated. Pressed panic switch on both the remote and the button. Still waiting for response. <br> I have now phoned several times and written daily e-mails on the website response page"