IL
Ivan L

1 reviews | Active since Sept 2011

30 Nov 2015, 12:14

*******

We signed up from Chubb with one of its agents, confirming we are signing a month to month contract, when we gave one month notice Chubb is refusing to honor and would NOT let us cancel, instead billing us EVEN more! Had been trying to contact someone for cancellation, sent emails and NO reply! *******, *****, their radios isnt even working! To make matters worse, they are now debiting from my personal account, HOW DID YOU EVEN get my personal account? Would tell EVERYONE , DO NOT SIGN ANYTHING WITH CHUBB! Rather go with ADT or any other company!! Worst experience of my life!

0
Replies (1)
National Security & Fire
National Security & Fire's reply30 Nov 2015, 13:28
Official
Hello Ivanliao,

Thank you for allowing us the opportunity of resolving your issue.

Details of the incident and your contact information have been forwarded to the manager, Candice Stredders, to ensure a speedy and amicable resolution.

Your reference number is: 100651

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards

Chubb National Customer Service Centre.