Responce time and boards

We became chubb security services about a year ago and was promised boards to bring on to our property stating that we are clients of Chubb armed response. Although I have twice since asked them to supply us with the boards, which I deem part of the security of our property, I never got any response or the promised boards.<br> <br> Today we tested our alarm. It took the armed response a whole 22 minutes to come to our property after I pressed the panic button. If it was a real emergency I could have been killed and ****** before the response even came.<br> <br> I am not happy with their promise to supply me with the necessary boards for my property or their prolonged response time.