BS
Brian S

1 reviews | Active since Sept 2014

15 Jun 2016, 07:26

Refuse to assist

<p>i had an alarm installed at a house i was renting as the landlord refused to install one. I subsequently moved and the new house has an alrm connected to Chubb. I tried to get Chubb to transfer to teh new owner as Chubb is debiting my account for a service I dont have. I was told thats my problem and I must pay a R2000 cancellation fee.</p> <p> </p> <p>brilliant attitude and good service, I think not!!!!!</p>

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Replies (1)
National Security & Fire
National Security & Fire's reply15 Jun 2016, 08:37
Official

Thank you for allowing us the opportunity of resolving your issue. Details of the incident and your contact information have been forwarded to the manager, Candice Stredders, to ensure a speedy and amicable resolution.

Your query reference is: 135935

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ********** 211.

Regards

Chubb National Customer Service Centre