Refund requested since 3 May 2021 and still not refunded.

On 27 April 2021 I paid R27 528 to National Security & Fire for alarm installation. When they could not install in time, I formally canceled with them the alarm installation and requested a refund. I submitted all my documents for the refund. I received confirmation from Anna Marie Brits that Cecilia from accounts will call me to confirm date of refund on 5 May 2021. Cecilia indicated that she was waiting for her manager a certain Ann to approve for two weeks. I kept on calling Cecilia for update until her work direct number stop working.

I have spent more than R400 in airtime calling National Security & Fire trying to resolve my refund. Last week Gladys from National Security & Fire said the money would reflect in my account in the morning today. She gave me her direct line but it is also not working.

My debit orders have bounced My wife thinks I misused the funds I no longer have airtime to call national. Customer care is copied but did not intervene.

On Friday I plan to take leave from my work and go demand my refund at their Head office.