Refund

Good day<br> I have moved premises and asked Chubb to cancel the account going to my old address. They confirmed with me that this has been done. I have called in January 2015. In June 2015 I saw on my bank statement that they were still deducting a debit order for the old address, so all along they have been double debiting my account. I have already experienced bad service when I asked them to change my address. I have then enquired in June 2015 about this double debits. They have come back to me and confirmed that it has been a mistake on their side. It is August now and I am still waiting on my refund. I have raised it with the complaints department, but seems like they just passing the buck. I am extremly unhappy with the service that they are giving me since I moved premises. This is totally unacceptable. I feel that they do not service clients in an approproate manner and the people that work there are ***********.<br> <br>