Pressing my Panic Button- they still comming

To whom it may concern. (07/12/2015)<br> I had an incident the 17/11/2015 when I pressed my panic button. Someone jumped onto my property and was trying to get in, and I pressed my panic button. I could not return the call as you guys called me twice. No Vehicle was dispatched to my premises. When I called your number more than an hour later, a lady answered the call and said they informed the police. Up until today the police was not in contact with me or came to my premises. When I asked her why a vehicle was not sent out seeing that I pressed my panic button her responds was that the area that I stay is a \no patrol area\". My husband spoke to a TREVOR (TRJT339) was the reference he gave and said he was going to look into the matter. He never returned the call and my husband again called on the 19/11/2015 and spoke to Sebastian (duty manager) and to said he will look into the matter. I sent an email.<br> The contact that I signed with your company states that a armed responds vehicle will be sent out when a panic is pressed. I have not signed any revised documents stating that my area is a no patrol zone.<br> To date after numerous phone calls no body has had the decency to give me a call"