Poor services rendered

I previously posted my unhappiness of the Chubb technical and after sales services. It's has been more than a month and the matter is still unresolved.

It all says a lot about the customer care and the companies priority on quality services. I am certain that the inefficiencies is a KPA of each of Chubb managements job description.

i also agreed to have 3 debit order payments. They took most of it in the first installment, the job is not near complete and it's time for another debit order.... They will probably debit my account again.

This time it's going to get messy with legal action .....and cancelation of their services.

TO THOSE READING THIS, I WISH YOU LUCK IF U WANT TO DO BUSINESS WITH CHUBB FIRE AND SECURITY.

I realized that I did not list the reason why I feel as the above;

1. I had a 5 year old alarm which was very much the top of the range. The consultant promised me that the existing alarm was compatible with the new proposed upgrades.

2. The decision to upgrade was based on the compatibility of the old and new devices. The upgrades were more than R25000 .

3. The upgrade devices were not available firstly and after 4 days they were installed.

4. Suddenly, the existing control panel was not compatible with the upgrade module

5. The beams were not functional and the alarm was alarming 2 or 3 times a day.

6. The led module was incorrect and was not installed until a week ago.

7. The lay out and zones were not provided to until time. So I don't know what to arm.

8. The user guide and instructions of the new additions was to this day not provided.

9. There was 4 different technicians sent and each time they had to start from scratch. No consistency.

10. A payment agreement was made yet more than the agreed monthly amount was debited without permission.

11. The consultant Nikesh apologizes all the time but does not follow through on his promises. Incidentally he said that the control panel was compatible.

12. Now the control panel is not compatible and needs an ungrade....so I had to pay more to upgrade.

13. The accounts lady was going to contact me on *** what I am still waiting.

14. The alarm still wails disturbing my neighbors and my Sms module tells me the panel cannot communicate....so is this functional?

15. The call centre still cannot tell me which zone alarms even after the telephone and radio link.

So I ask you, it the above services worth the effort? CHUBB DO ME A FAVOUR AND RETURN MY MONEY WITH INTEREST AND YOU CAN TAKE YOUR NEW DEVICES......

CHUBB MANAGEMENT, I WOULD BE EMBARASSED IF I WERE YOU.