POOR SERVICE & POOR INTERNAL PROCESSES

My Home system was with SOS, which was bought over by National Security, I was sent notice on an old email address when my cell phone number is still very much the same and i received no SMS, I was being debited by a company I didn't know and also the debit order showed Chubb Holdings on my bank account and I had no contract with Chubb and subsequently Stopped the Payments - I was then contacted by a woman who explained and then stated that some absolutely ridiculous payment increase was also applicable - Which i did not agree to nor accept, I made arrangements to pay the Two outstanding Payments directly to National and did so immediately - in Return I was promised by Dishalini Moodley the following" “What I can offer you is a month free service for the month of August 2021 and a rate reduction to R 290.00 incl.vat effective the 1st of September 2021 however you will be liable for all outstanding invoices. “ I was then Debited in Aug and asked for my refund which ONE MONTH LATER i am still awaiting! For September i was told I would be debited R290 and today R533.81 was deducted from my account. i Have been following up with Dishalini who unfortunately does not keep her word and also doesnt follow up timeously. This is unacceptable and i want the R533.81 back and one of my other debit orders returned as a result of this amount going off and i want that bank unpaid fees also refunded - I feel like this incompetence has to be brought to Yagan Nairs attention! with so much competition in the industry its shocking to see Nationals employees treating customers like this