Poor service from Security, and alarm division, poor performance all round!

<p>Right, so after some incidents at my parents' residence in the last couple of months, I decided to upgrade their excisting security system, already with chubb, they gave us the best quote on what we required. innetialy we were told the instillation would take place within 5 working days, this only happened after 7 WORKING days.<br />The instillation went ok, until time came to setup the CCTV system they also had to install. they blew up the power supply that came with the system, and never replaced it, instead just using the one we purhcased from them as I was told it would be better.<br />They could not get the system working, and I ended up fixing it and getting it running.<br />They failed to book out and bring the expander for the alarm system which we were clearly quoted on. this took another 2 days to get installed. <br />Since then we have been getting numerous false alarms from the system, one of the panic buttons dont even wor****! we called the area manager for the instillations on tuesday, and he assured us the technical team would come out the following day (wednesday), as the faulty system is not acceptable.which brings me to part 2 of my complaint.</p> <p>in the early hours of yesterday morning we had the alarm triggered, we wanted the armed response to come out as this is what we pay a small fortune for to check that everything is fine, given the area we live is has been crazy with armed ******ies and break ins during the winter. the call from armed response came at 1:30am and my dad told them to please respond. at 2:10am, 4 calls from our side later, the gaurd finally arrived at our residence. this to me is unacceptable, 40min response time? he could have just as well left it. had someone actually breached the house the place would have been empty! We stay in a suburb of pretoria, not a farm!<br />Its also worth noting that this is not our first complaint with regards to the company's stellar response to panics and alarms as I wrote a simillar one about 2 years ago after simillar happenings.<br /><br />To add insult to injury, the techincal team that was supposed to come and fix their mess on wednesday, has not yet been, and its noon on thursday!<br />This is horrible and pathetic service from a multi national company that is supposed to be one of the best!</p>