POOR SERVICE FROM NATIONAL SECURITY AND FIRE.

Good day Hell Peter I would like to lay a complaint about National Security and Fire due to the fact that they took a long time to respond. On the 8th of October 2021, at 07:14am , the alarm went off. The National Security Team called at 07:20am, asking whether everything is in order. I told them I was at work, they should go and check, as part of protocol and my children were home alone at the time. To my surprise, I was informed that they arrived about 30-45 minutes later, and they didn't even bother to enter the premises to check the status quo of the situation. What if my children's lives were in danger whilst they responded at a snail's pace ? On the consecutive day (Saturday afternoon) I called a worker named Glen, complaining about the amount of time that was taken to respond to the situation. He said he will ask the the head of the response team to find out where was this delay coming from and he promised to get back to me. He didn't call back, until I called him again and he said he will come back to me on Monday ****h of October ). Till this day (12th of October 21:00pm), I am still waiting for their response. Am I paying all this money for such a tremendously bad service ? I hope you will get back to me and have this matter addressed and taken into consideration as I am a VERY discontented client !

Regards, *****gwa