Poor service from Chubb (National)

I had a 36 month contract with Chubb/National and I recently gave them the one month notice to cancel my contract because there fees are increasing but their response time is getting poorer. I had an incident where the team leader came out 40 minutes later and said that he couldn't find my home. I don't know which is worse, the time or not knowing a customer's location...

Since cancelling I am getting a very poor response and bad attitude from Ferial Coetzee, Client Liaison. Perhaps it is because I am leaving them but Chubb/National actually charge for the removal and collection of the radio and repeatedly ignored questions about the refund of the deposit. It is so typically of a group that have been acquired by a new holding company and cannot maintain the same service level.

I found a competitior with lower rates, faster response times and infinitely better service procedures.