poor service from Candice.

I phone to query my mom account,she was double debited n they bill her for January but the installation was only done mid February.i was told by bonnie letlhabane from jhb that the paper work for refund is done and has been handed for signature.but no feed back till now and my mother is a pensioner.today i spoke to Zama and transfer me to Ria but still no one couldnt give me the answer/feed back,this very poor service from chubb