Poor service delivery by Ranny

CHUBB client my self i am very frustrated by poor service by Ms Ranny (one of the managers at CHUBB). Their technician by the name of Eddy came to remove radio after i have amicable parted ways with CHUBB becasue they did not respond to my alarm blaming load shedding. As i was advised by CHUBB that i should bring back the radio to avoid charges if the technician come and collect. I advise the technician that i will bring my radio to chubb in order to avoid charges. The greedy technician insisted on removing it and promised that it will not be charged. To my surprise at the end of the month there was a charge of R320 on my account. I requested for the matter to be resolved since March by Ranny, even today she is not attending to my request and to make matters worse she don't even want to answer my calls. The attitude from her is that i don't care. This collusion between Chubb and technician at my expense will not be allowed to continue. This action amount to abuse and violation of consumer rights. If Chubb is serious about its reputation, it must restore its pride by resolving this matter.