Poor Service Delivery

I would like to express my disappointment with regards to the service I got from Chubb on Sunday 16.08.2015.<br> At 1:04am 16.08.2015 I received a call that an alarm went off that to check if everything was fine at my house, I told the operator that they needed to go check because I was not in town but in JHB, they promised to call me back and never did.I then decided to call them after 10 mins without getting any feedback from them.<br> I was told that the armed response team would be at my place in 10 mins, which meant that it took the 20 mins to get to my house, what surprised me was when I joined Chubb I was told that the response time it's approximately 30 secs as they a located in every corner where they have clients.<br> When I told the supervisor in charge about my dissatisfaction I was then given a bad attitude to go back and look for the person who was selling this to me, Which then took me aback as a paying client they do not realize that without us they will be unemployed.....<br> I was then told that my fence was too long to jump, however still when I joined it was mentioned on the form.<br> Can someone explain to me that why is it that it to