Poor Service

Poor service - We had a ******* at one of our shops and apon calling the armed response - National Security & Fire, it took them 45minutes to respond to the call. after questioning the response time, they said that their "loadshedding/black outs". which is not true, we actually called the municipality to confirm and on the morning of the ******* whether there was no power failures or shcedule power outages. they are refusing to claim for the loss now from their insurance, which we feel they should do due to a late response.