Poor Service and Over Charging

On 10 February 2015 I telephoned Chubb indicating that I am in the process of extending my residence and that I require the control panel moved and additional items installed. No contact was made. On 24 March 2015, at which time it has become critical for the above work to be done to continue with my building work, I telephoned again and expressed my dismay with the service received. I indicated that I wish to terminate the service due to this and that they are considerably more expensive than their competitors. Within minutes I was offered a reduction of 67% (from R672.10 to R402.00) to the monthly subscription and assured that I will be contacted for an appointment to do a quotation. This was arranged for 27 March 2015 and rescheduled for 30 March 2015. The consultant did not arrive or telephoned me. On 31 March 2015, I sent Chubb a notice to cancel my subscription. I receive a reply with a reference number indicating the matter is being attended to. On 3 May 2015, Chubb deducted the monthly subscription, including an 8% increase (R725.86) from my account, after I had given notice to cancel. I have e-mailed them twice already requesting a refund and have received no response.