Poor service and non-response from technical dept

Technical alarm fault reported on 8 December 2014. After numerous phone calls and nagging, totalling in excess of 4 hours, the alarm technician replaced the alarm battery on 19 December 2014 - elapsed time 11 days.<br> On 7 February 2015, the same technical alarm fault was reported as an unresolved fault arising from Chubb's work on 19 December. A service was booked for 18 February 2015, the technician did not arrive, nor did I receive a follow-up call in this regard.... <br> Despite numerous calls to Chubb Technical Dept Western Cape, I have been unable to get someone in Technical to even pick up the telephone! Emails and calls to the Customer Liaison Department also remain unanswered (10, 18 &amp