Poor service

On Monday 8 February 2021 at 8.30 my alarm was activated. I received no telephone calls form National Fire And Security. At 9.50 armed response arrived at my premises and said due to work load was unable to come earlier. I phoned National Fire And Security and was sent from pillar to post and eventually spoke to Nelia Dalton from Durban Dispatch Control Room. She said they did phone on my wife's and my cellphones, although there were no indication of missed calls. She promised to investigate further and come back to me which never happened. My biggest concern is their response time, one hour and twenty minutes later, my house could have been emptied. Their excuse of heavy work load is unacceptable as their monthly premium gets deducted without fail.