Poor Service

Why do we sign a contract with Chubb, if Chubb is not keeping their part of the contract. Check you records, not once, but twice Chubb has failed. I had to phone Chubb to find out if they have received my signal, only to find out that they have indeed received the signal and they will still call us. This could have been ugly, because Chubb took a long time to respond, but lucky the alarm was triggered by an unforeseen reason. Why do we get promised that this will not happen again and then history repeats itself, referring to the last incident on Sunday, 01 February 2015. <br> <br> Chubb, please inform me how will you resolve this, without making empty promises??? I am paying for a service to safeguard our family, which is currently not happening. How will I know that we will get the reaction which we paid for???<br> <br> Chubb, please tell me how???