Poor service

have been trying to get hold of manager for weeks now if not months.

Saturday pass I had an incident and pressed my panic button numerous times, received no call back so I called into the call centre and said I had an emergency with people trying to get into my property. The agent said that the vehicle was dispatched and I am still waiting on this vehicle to arrive. I had to get the people off my own property. My debit orders gets deducted religiously every month, but no service. I tried calling the call centre again two days ago, 'YOUR CALL IS VERY IMPORTANT TO US' AND waited almost 30 minutes on the call and still no answer. Two weeks ago I called in and asked for a manager to call and still nothing? THIS IS THE CAPE TOWN BRANCH. THE NUMBERS ON THE BOARD, PANEL DOES NOT WORK!!!