poor service

On the 24th of August I called chubb rustenburg spoke to jannie regarding installation for alarm he came to me the same day signed the contract and he promised that within 2 days they will come to my house to install. Since I been waiting for them I been calling him sending him message he never responded, suddenly last on my account a debit order of R635. 70 was taken from my account I called the call center n explain to them that I don't have any security alarm with them they promised to call me back no one did then again today amount of R389. 99 out from my account for what I don't know n what ****ed me of is every return of debit order am paying amount of R100. Am not happy at all with chubb n jannie he doesn't know how to treat clients or myb is because am black if it was a white person this **** was never gonna happen. I went to ADT within 2 days installation was done because they now how to keep their clients happy.as for jannie you must take him for training n teach him customers service and Ubuntu. <br> <br> Regards<br> Queen