Poor Service

Chubb cut our service in approximately July 2014 for non -payment of contract. This was correct. Since then, we have fully paid our account. In July 2015, we were told by 2 people at Chubb that we were reinstated and being monitored. We have this in writing. A week after that we tested the alarm and found we weren't being monitored. Today, 12 September, we tested the alarm again and got no response from Chubb, although the alarm did go off. We phoned Chubb and they didn't pick up the signal. I suspect that we have not been reinstated. This whole thing now is going round and round. I do find that Chubb's service is poor and not very well organised between departments and we would like to sort the matter out.