TO
Thinus O

1 reviews | Active since Aug 2015

06 Aug 2015, 12:07

Poor service

We had alarm system installed early this year by Chubb but the after sales service that we got is to say the least pathetic,i asked numerous times for the siren to be moved due to the fact that you can not hear the siren when the alarm is activated as it was placed in the cupboard of the main bedroom but nothing is happening but every month the debit order goes off no problem.<br> <br> We are also still waiting for the Chubb display boards which we never received and after numerous requests still nothing<br> <br> My contact number is ***

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Replies (1)
National Security & Fire
National Security & Fire's reply06 Aug 2015, 12:25
Official
Hello thinus007,

Thank you for allowing us the opportunity of resolving your issue.

Details of the incident and your contact information have been forwarded to the manager, Jaco van der Merwe, to ensure a speedy and amicable resolution.

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Your reference is: 162132

Regards

Chubb National Customer Service Centre.

Best regards,