DA
David A

1 reviews | Active since Mar 2009

27 Aug 2015, 13:21

Poor delivery on alarm system install

25 August 2015 : Technicians arrived without prior arrangement. I had ask someone to urgently go to my place and open for the technicians. Technicians did not complete the job as they did not know where to place the outside beams which means that no proper handover from sales to delivery teams.<br> 26 August 2015: Technicians did not return to complete the work as promised.<br> 27 August 2015: I called Chubb to find out what is happening with my install, only to be told that they will have to schedule my job and that they will get back to me.<br> <br> I am so ready to cancel the contract which has not even started yet.

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Replies (1)
National Security & Fire
National Security & Fire's reply27 Aug 2015, 13:52
Official
Hello djadams,

Thank you for bringing this issue to our attention. I have sent your information to the department manager, Adrian Theron, to investigate and revert back to you as a matter of urgency.

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards

Chubb National Customer Service Centre