Poor account management and service.

I am disgusted by the service I am receiving from national. I had an account with SOS which was later taken over by national. I have been paying the SOS account for months, and now they suspended my account due to non payment even though I have send proof that I have been paying all along.

No one advised me of account number change since the take over from SOS. Now I call them almost everyday and I am still no where near resolving this issue and they expect a payment from me for this month.

Their service is bad and they have no idea how to resolve customer issue and they do not follow up on queries logged to them , their call centre agents are not helpful at all, they have escalated to their manager but still not ander, update or resolution.