Please don't report a problem

I have been getting false Alarms on my new system that was installed in December 2014. After getting a few calls at 2-4am in the mornings with false alarms I asked the to log a call for me so that somebody can come and have a look at that is wrong. This did not happen and as usual...... So on the morning of 30 July just after 8Am I spoke to one off the call center agents and asked them to log another call for me . They could not put me thru so she said that they will phone me back in 5 min.. Only around 2pm somebody phoned me and said that somebody will be in the area the following day and the will contact me to confirm what time they will be coming to me. Never happend.. Today 3 August I called again to spoke to Linda at the technical department that said the will phone me back. She did so just to tell me that someone will call me back shortly..... So an hour later I'm typing this letter still with no answer to who or when will somebody come to have a look at a faulty Alarm system... This make you wonder if I made the right decision to change to Chubb????