Pathetic technical team managed by Alvin Govender

<p>We installed new beams on our premises just prior to leaving on holiday . The beams were changed and adjusted to suit our needs. We received our first call from chubb control room at the time of boarding the plane. The next calls came a few times a day at various times day and night informing us the alarms were triggered. We thank the response team for responding. The control room, Raheem confirmed there was a fault with the beams. Alvin govender, the technical team manager was asked about a possible solution to the problem. He provided a long winded hypothetical response. He informed us that his subordinate went out to solve the issue but it persisted. He also confirmed that he had not been out to inspect the issue himself. When I asked if he could go inspect the isse himself he said that he had an issue with that as it was Saturday and his family time. When I asked if he could send a technician, he said it would be a waste. I informed him that the alarm was going off continuously and that the neighbours were complaining. He assured me he would go on Monday. This morning he called and said he wouldn't be going as it was raining and IF he needed to open the beam then he wouldn't be able to. When I informed him that I was not satisfied, he called me rude. I was very calm when speaking to him and informed him that my parents flights had to be changed as the situation was too stressful for them. I think Chubb needs to seriously consider if they want such a person managing their team. A person who doesn't go to work when it rains, who calls customers rude and who clearly wasted chubbs resources for false alarms. You suck Alvin Govender! Hows that for rude?!!</p>