pathetic service with bad communication system

Item: National Security & Fire
Rating: 1

BURGLARY INCIDENT AT MY HOUSE 19 JUNE 2017 THIS LETTER IS ADDRESSED TO CHUBB SECURITY DATE: 13 JUNE 2017 ‘Day of the incident” PLACE: 34 ATHERSTONE STREET CE5 VANDERBIJLPARK (MR & MRS MAKHAJANE) My husband and I left home in the morning at about 7am in the morning. We activated the alarm system. At about 8h20 am (not sure of the exact time) I received a call from CHUBB stating that they have received a signal from my house. I then told them to please go to my house to see what is going on since there was no one at the house. No one came back to me to say what was wrong so I assumed everything was fine. Note*during the day I did not receive any call from CHUBB SECURITY. I came home at around 7pm from work to find my neighbours standing at my gate. The gate was wide open. My next door neighbour said she saw the wide open gate since around 2pm. They eventually phoned the police because they did not know what else to do. One of the neighbours tried to go in and he said the alarm went off (NO RESPONSE ON MY SIDE FROM CHUBB SECURITY). As I parked my car outside the yard the police also arrived and I went in with them. As I entered the yard the alarm went off, I then deactivated the alarm inside the house (AGAIN NO RESPONSE FROM CHUBB). The siren, burglar door and the main door from the sitting room was broken. The plasma TV and its accessories, laptop watches were ******. My bedroom was a mess. I then phoned CHUBB SECURITY seeing that there was no response from them. The person I spoke to say the only signal they received on that day was the one in the morning & nothing during the day. Things didn’t make sense. Later on at around maybe 9pm (not sure of the time) my husband and I decided to activate the alarm to see if CHUBB SECURITY will respond. Shortly they responded to the signal. Now that did not make sense of how CHUBB SECURITY would receive the signal at that time when they couldn’t get a signal during the day at the time of a *******. 3months ago we had a burglary at my house and my husband and I decided to upgrade our security system, which was an extra costly expense. We feel that CHUBB has to answer as to how this happened with security system on. Is there any patrolling during the day? If there was somebody from CHUBB would have noticed the unusual situation at my house. We are paying so much money for the security system and need to feel safe in our homes but yet there are still incidents like these. We are very upset about the whole situation and that CHUBB SECURITY has to come back with an explanation about the failure of the security system. We feel that you as CHUBB SECURITY are liable for the trauma and losses that we have experienced. It has been almost a week with no response about this situation. If there is no way forward about my complaint I will certainly take legal actions against your company. As a part of the community it is my right to warn the other community members about my situation with CHUBB SECURITY to save them this inconvenience. 20th June. I phoned and spoke to David “in charge of the Vanderbijlpark office”. He said he will make a follow upon my complaint. A lady phoned me to say there will be someone coming to my house to check my alarm system. Indeed someone came in the morning and found my helper since I was at work. She said the guy checked the system and let her sign a document. No copy of a signed document. Since then I haven’t heard anything from them. Today 03 July 2017 still no way forward. Regards MRS PALESA MAKHAJANE

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