Pathetic Service from CHUBB

I received a phone call from CHUBB yesterday at 12.25 pm whilst at work. The lady at the call centre said they received an alarm. I told her I am at work and that she has to send the response. Whilst I was talking to her, I started walking towards my car and drove straight home as I live about 7 minutes away from my house. When I got to my house, I saw nothing wrong and waited for the response to come, after about 20 minutes I assumed that they must have been there in the 7 minutes it took me to drive home. I also did not receive another phone call, so I thought all is ok. When I got home after 3.30 I noticed a little slip stuck in my gate and saw it was left by CHUBB at 13:13, almost 50 minutes since the alarm went off. I phoned Cape Town branch and spoke to a Jameel (Jermayne?) after he told me that the area operations manager KEITH has already left for home. I told him the whole story and he PROMISED ME that Keith will contact me first thing this morning to investigate. NEEDLESS TO SAY, no one has contacted me. I AM GIVING NOTICE TO CHUBB. I am sick and tired of their attitude here in CAPE TOWN, this culture of always making excuses and never taking responsibility.