Pathetic service

<p>I have installed an alarm system with chubb security in April 2016. where i provided them with all my banking details to load a debit order, to my suprise they never loaded it....i first called in April after i noticed my debit order did not go off as agreed for the 20th, i spoke to one of thier consultants who did not only give me someone else's account number and details but also confirmed my account was paid.... when i realised in May that the debit order did not go again i called in again to confirm and the person i spoke to provided me with my correct account number and advised that the debit order was never loaded to my suprise i was now in arrears for R1700.00, i send an email to thier service consultant and person dealing my account to advise i am not thappy with the everything and that i am not willing to pay the arrear amount as it is not my fault that they nevery loaded my details....</p> <p>eventually when someone decided to respond to me they added o no they had system issues with standard bank and that i am responsible for the arrears, which i advise them that i am not happy with the response as its not my problem that someone didnt do thier job or do it right and i have to now pay for thier stupid mistakes which is costing me!!!!</p> <p>they insisting i need to pay as a service was rendered to me. might i add that no one from thier compnay even called to advise me that my account is in arrears and what the sistuation is... when i asked yesterday why my debit order didnt go off again this month, the lady only responded to me that we can make arrangements for the arears. i send her 2 emails today to find out why it still hasnt gone off, and still no suprise.</p> <p>i am offically cancelling this whole contract with them as this is pathetic and poor services i got from them for thier stupid mistakes...</p>