Pathetic Service

At 10:30 am on 13 December 2015 there was a positive break in reported. The patrolling officer, Ivan Reddy advised that he patrolled the premises saw the side and back gate lifted and did not enter the premises and left the site. We were also advised that we were contacted numerous times but when we pressed the panic button no one arrived the officer arrived 20 minutes later!!! The argumentative officer Ivan Reddy advised that he could not arrive after because he had to see another client. I am very disappointed with this pathetic service and officers who are too scared to enter a premises, why become a security officer then? If you do not deal with this matter accordingly and take disciplinary action against either Ivan Reddy or the control room for not sending anyone out immediately when the panic button was pressed, we will cancel our services and take this matter to the press.<br> Please let us have an urgent response so that we know whether we are wasting our time and money paying for your \service."<br> """