Pathetic service!!!!

I reported a faulty system on 5 November 2015, the alarm system just kept going off for no reason, and it is a new system that was installed in July/August of this year. Was told that Phd security installed it and would come check, well they kept saying they would come, and just never arrived. Then I spoke to Pierre, the technical manager, who said that he would arrange for techs from Chubb to come solve my problem.....well guess what, STILL NO RESPONSE!!!!!!, but your debit order goes off!!!<br> <br> Now, either I want the system fixed today, and a refund for the month that I could not use it, or you will send someone in my time to come take out your system, and I will stop the debit order<br> <br> Your choice, I have now been more than patient